Hi Celandra,
We're certainly not ignoring you - we've not received anything from you. Please send us your message using the HELP button at the top or if you've used that already, drop me a line personally... I don't want to post the actual address because it probably gets scanned by spammers but the account name is steve and its at hamiko.co.uk - hope that makes sense!!

Anyway we're not ignoring you. If you don't get a response to your request through those two mechanisms, leave me a private comment on here and leave me an up to date e-mail address and I'll write to you myself if necessary!

I suspect we have some catching up to do somewhere as you're not receiving anything from us and we're not from you - but we'll pin it down somehow!

Steve.