letter sent to HP
I purchased a Compaq Presario F762NR Notebook PC in June 2008 from my local Staples here in Brooklyn NY. I purchased a 2 year warranty in addition to the manufacturer’s warranty. Last week, the laptop would not turn on with/without the battery. I called the helpdesk and paid $49.99 for tech support. Bottom line, after being talked into taking panels off and replacing from the back of the computer, I was told that it was a motherboard problem and that it’d be cheaper to buy another laptop. The Staples warranty expired in June of 2010 so, I even missed out on getting it fixed with no extra charges at the store.
I have to almost laugh, almost because I am still angry the laptop crapped out after only having it for 2 years… I suggest you change the written logo “Built to Last”, because it is false, untrue, and, well, I’ll remain civil…
Needless to say, I now have to pay for data recovery since I had lots of family photos and music on that laptop. I will say, I bought a Gateway laptop. I still have my Gateway desktop and it still works after 9 years (just need a new OS). I had a great experience with Gateway and will continue to support them. HP…not so much.
frances (to you!)
NOT a satisfied customer