Dear Ms. W,
I would like to take this opportunity to let you know
that I have never in my wildest dreams dealt with
more incompetent idiots than I have when dealing with
Sears Customer Service agents. Firstly, does Sears
Corporation require brain usage from their employees?
Or is the ability to remove the telephone from its cradle
enough? For the last few days I have had the displeasure
of being told inaccurate and outrageously false information
regarding an order I purchased online. I understand
that it is important for an old dinosaur like Sears to
try to keep up with the new kids on the block. What
Sears fails to understand is that if it wants to be
progressive and offer online shopping to potential
customers, it needs to update its online pages with
CORRECT information. The delivery date for the
merchandise I purchased online read 8/31/2001, and
proceeded to change to 9/24/2001 and now is 8/25/2001.
I’ve spoken to three customer service representatives.
ALL of them gave me incorrect information. The last
one I spoke to today confirmed my belief that SEARS
hires profound idiots. She sent me on a wild goose
chase in order to change a delivery date. She said UPS
was delivering my merchandise and that I would have to
call them to reschedule delivery. Needless to say, it
is not UPS that will be delivering my merchandise.
How can ANY Sears Customer Service Rep. not know what
company is shipping merchandise and when it will
arrive at my door? One Customer Service person said
that they would “Leave a note on my door” if I wasn’t
available when I asked if I should expect a call
alerting me to a delivery time frame. I paid an $84
delivery charge to be subjected to a NOTE LEFT ON MY
DOOR and no call? No wonder Sears is listed in the
rogue gallery at Consumer Affair’s website. I think i
should be given a medal for enduring such an amazing
amount of bullshit from Sears and bouquet of Freesia
to hide the stench that permeates the air whenever I
see the name Sears.
absolutely unsatisfied customer,
(my fucking morning so far…)